Concordant provides engineering services that enable IT organizations to effectively manage IT infrastructure and services.  We analyze the existing environment to identify IT services, instrumentation and management capabilities, visibility, alerting, and reporting against industry best practices using the Information Technology Infrastructure Library (ITIL) framework.  We perform a gap analysis and provide recommendations to improve ITSM capabilities.  We integrate management systems to federate management data, enrich events, facilitate root cause analysis and impact assessment, and build automated remediation capability.